Cyber Insider: MSP Stories From The Trenches

Cyber Insider: MSP Stories From The Trenches
Cyber Insider: MSP Stories From The Trenches

With more news about cyberattacks making headlines, organizations who rely on a Managed Service Provider (MSP) are starting to ask questions about how their data is being protected – including requests for MSPs to prove they have the knowledge of proper data protection processes and their own cybersecurity program in place.

Watch the full webinar: Cyber Insider: MSP Stories From The Trenches

In a recent webinar, Defendify Success Managers Shanna Utgard and Glen Capen shared real examples of issues MSPs face to protect themselves from evolving cyber threats, like ransomware and finding a way to offer comprehensive cybersecurity to their clients. Read on for a recap of their conversation.

Meeting Client Demands

Clients are increasingly asking MSPs for proof of cybersecurity services, many being driven by requirements from cyber insurance or vendors. The cyber insurance industry is still relatively new and challenging to manage as threats rapidly change. Insurance carriers ask applicants about their current cybersecurity practices and processes through in-depth questionnaires, also known as third-party assessments. These assessments lay the foundation of how the insurance carrier determines an organization’s risk factor and figure out their premiums.

Managing the Conversation

MSPs may be hesitant to approach the topic with clients and prospects, anticipating push back over added fees. To head off any objections before they arise, MSPs should be prepared to discuss the types of services they currently provide as well as make a differentiation between managed IT services and security.

Working cybersecurity risk assessments into regular business operations provides an avenue for discussing insights into the risk landscape, identify gaps, and provide recommendations or solutions. It may take some education, but coming to the conversation armed with this background information will enable a more productive partnership.

Offering Comprehensive Cybersecurity

MSPs may be working with clients and prospects with minimal budgets and/or limited resources to devote to cybersecurity. Building the foundational pieces – the assessments, plans, and policies – into the organization’s stack is key to making the most of a cybersecurity program. These organizations should also be aware that even with all of the right technology and procedures, they may still experience a breach. Therefore, it is crucial to have a solid incident response plan that sets expectations at an employee level and coordinates all the different parties involved in response and recovery, which will minimize downtime after an attack.

More MSP resources:

Blog: How MSPs Can Fill Business Needs for Cybersecurity
Webinar: How MSPs Can Get Started in Cybersecurity
Blog: Comprehensive Cybersecurity: Balance of Proactive and Reactive Strategies

Resources & insights

Why You Could Be Denied Cyberattack Insurance Coverage
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Why You Could Be Denied Cyberattack Insurance Coverage
As you’re working toward achieving robust cybersecurity, the subject of cyber attack insurance coverage is sure to enter the discussion. Maybe you’ve already delved into this topic, as cyber insurance has become an essential cornerstone of every information security program. Many overriding factors will affect your ability to obtain and retain the coverage you need at a reasonable rate—and a successful approach is tied closely to a comprehensive cybersecurity posture.
Cost of a Cyberattack vs. Cybersecurity Investment
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Cost of a Cyberattack vs. Cybersecurity Investment 
Detailing the cost of a cyberattack versus the ROI of a cybersecurity investment enables leadership to see cybersecurity solutions are worth it.
Defendify Listed as a High Performer in Six G2 Grid Categories
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Defendify Listed as a High Performer in Six G2 Grid Categories
The Defendify Cybersecurity Platform has been listed as a High Performer in six Summer 2022 Data Security Software Category Reports on the technology review site G2.

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